Refund policy
At Bonelli Sports, we take pride in the quality of our products and ensure that every item goes through careful quality control before it reaches you.
Please note that all sales are final. We do not offer refunds, returns, or exchanges for any products purchased through our website www.bonellisports.com or any of our authorized sales channels.
Damages or Defective Items
We take product quality seriously. If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order at support@bonellisports.com.
-
In such cases, we will review your request and, if approved, arrange for a replacement or alternative resolution at our discretion.
-
Claims made after 48 hours of delivery may not be accepted.
Shipping Policy
We aim to deliver your order as quickly and securely as possible.
-
Free Shipping
Orders of more than a 1,000 EGP qualify for free shipping. -
Shipping for Smaller Orders
For orders below a 1,000 EGP, shipping fees are calculated based on your delivery location and displayed at checkout. -
Order Processing & Delivery
We process and ship orders promptly, and delivery times vary depending on your location. You’ll receive tracking information once your order has shipped. -
Delays Beyond Our Control
While we strive to ensure timely delivery, Bonelli Sports is not responsible for shipping delays caused by couriers, customs, or unforeseen circumstances.
Contact Us
For any concerns regarding your order, please contact our support team at:
support@bonellisports.com
or give us a call +201044443121