Privacy policy

Last updated: 24 August 2025

This Privacy Policy describes how Bonelli Sports (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.bonellisports.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please refrain from using the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updated versions will be posted on the Site.

2. How We Collect and Use Your Personal Information

We collect your personal information from multiple sources, depending on your interaction with the Site:

Information You Provide Directly

  • Basic contact details: name, address, phone number, email.

  • Order details: billing/shipping addresses, payment confirmation, email, and phone number.

  • Account info: username, password, security questions.

  • Shopping activity: items viewed, added to cart, or wishlist.

  • Customer support: information you share in inquiries or messages.

Note: Declining to provide certain info may limit access to some features.

Information Through Cookies

We automatically collect data (“Usage Data”) using cookies, pixels, and similar technologies:

  • Device and browser details

  • Network connection and IP address

  • Interaction data, such as pages viewed and actions taken on the Site

Information From Third Parties

We may collect your data from:

  • Vendors supporting our Site (e.g., Shopify)

  • Payment processors (billing details, credit/debit card info, etc.)

  • Advertising and analytics tools

  • Tracking technologies like pixels and SDKs used by third-party platforms

3. How We Use Your Personal Information

  • Providing Services: processing orders, payments, shipping, returns, and account management.

  • Marketing & Advertising: personalized promotions via email, SMS, or ads.

  • Security & Fraud Prevention: investigating potential fraud or misuse.

  • Customer Communication: providing support and improving services.

4. Disclosure of Personal Information

We may disclose information in these cases:

  • To vendors or service providers for order fulfillment, payment, data analytics, and customer support.

  • To business and marketing partners, including Shopify, for personalized advertising.

  • When you consent, e.g., via social integrations or shipping requests.

  • Within our corporate group for operational needs.

  • During legal obligations, mergers, acquisitions, or bankruptcy proceedings.

5. Categories of Personal Information Shared

We may disclose the following categories of personal information to third parties, as outlined in the sections “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

  • Identifiers
    Includes your basic contact details, such as name, email, phone number, shipping address, billing address, and certain account information.
    Recipients: Vendors, affiliates, and marketing partners.

  • Commercial Information
    Includes order history, shopping activity, and customer support information.
    Recipients: Vendors, fulfillment partners, analytics providers, and business partners.

  • Internet or Usage Data
    Includes information like IP address, device type, browsing behavior, and other usage data collected via cookies or similar technologies.
    Recipients: Business and marketing partners.

6. User-Generated Content

Content you post publicly (e.g., product reviews) will be visible to others. We are not responsible for the use of publicly shared data.

7. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

8. Children’s Data

We do not knowingly collect data from children under 16. If you believe your child has provided personal data, contact us to request deletion.

9. Security and Data Retention

While we implement safeguards, no system is fully secure. We retain your data only as long as necessary to:

  • Maintain accounts

  • Fulfill services

  • Meet legal obligations

  • Resolve disputes

10. Your Rights

Depending on your location, you may have the following rights:

  • Access/Know: Request details of personal data we hold.

  • Delete: Ask us to erase your data.

  • Correct: Request corrections to inaccurate info.

  • Portability: Obtain a copy of your data.

  • Opt-Out: Direct us not to “sell,” “share,” or use your data for targeted ads.

  • Limit Sensitive Data Use: Restrict use of sensitive info where applicable.

  • Restrict Processing: Pause certain data usage.

  • Withdraw Consent: If you previously granted permission.

  • Appeal: Contest a denial of your data request.

  • Manage Preferences: Opt-out of marketing emails anytime.

11. Complaints

If you have concerns about how we handle your data, send us an email on support@bonellisports.com or give us a call on +201044443121